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Bassioni, H A, Price, A D F and Hassan, T M (2005) Building a conceptual framework for measuring business performance in construction: an empirical evaluation. Construction Management and Economics, 23(05), 495-507.

  • Type: Journal Article
  • Keywords: Balanced scorecard; construction; empirical evaluation; excellence model; performance measurement
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/0144619042000301401
  • Abstract:

    The importance of business performance measurement across industries has elevated in the last decade in what has been described as a revolution. Meanwhile, the construction industry has been criticised for its underperformance and the Latham and Egan reports emphasized the need for performance improvement and measurement. Companies have had to face the dilemma of choosing among different performance measurement frameworks. Hence, a need has been identified for a comprehensive framework. The aim of this research is to fulfil this need by building a conceptual framework for measuring the business performance of construction organizations. The framework had been formulated in previous research upon the principles of the Balanced Scorecard and Business Excellence Models. The research attempts to empirically evaluate and revise the framework through a series of expert interviews and case studies. In addition, empirical feedback has been used to: express the revised framework in a more communicative form, illustrate how business performance can be measured; and highlight the differences between the proposed framework and contemporary performance frameworks.

Chan, J K W, Tam, C M and Cheung, R (2005) Monitoring financial health of contractors at the aftermath of the Asian economic turmoil: a case study in Hong Kong. Construction Management and Economics, 23(05), 451-8.

Ellis, R C T, Wood, G D and Keel, D A (2005) Value management practices of leading UK cost consultants. Construction Management and Economics, 23(05), 483-93.

Kirkham, R J and Boussabaine, A H (2005) Forecasting the residual service life of NHS hospital buildings: a stochastic approach. Construction Management and Economics, 23(05), 521-9.

Lee, S-H, Thomas, S R and Tucker, R L (2005) The relative impacts of selected practices on project cost and schedule. Construction Management and Economics, 23(05), 545-53.

Li, B, Akintoye, A, Edwards, P J and Hardcastle, C (2005) Critical success factors for PPP/PFI projects in the UK construction industry. Construction Management and Economics, 23(05), 459-71.

Ling, F Y Y, Ibbs, C W and Cuervo, J C (2005) Entry and business strategies used by international architectural, engineering and construction firms in China. Construction Management and Economics, 23(05), 509-20.

Nyström, J (2005) The definition of partnering as a Wittgenstein family-resemblance concept. Construction Management and Economics, 23(05), 473-81.

Zayed, T M and Halpin, D W (2005) Deterministic models for assessing productivity and cost of bored piles. Construction Management and Economics, 23(05), 531-43.